Refund policy

Thank you for shopping with Hudson Mercury. Your satisfaction is important to us, and we strive to make returns and exchanges as simple and transparent as possible.

Returns

We accept returns for both defective and non-defective products. If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery.

Eligibility Requirements:

  • Items must be unused, unworn, and in new condition

  • Items must be returned in their original packaging

  • Proof of purchase may be required

Exchanges

We are happy to offer exchanges for:

  • A different size or color

  • A replacement for defective items

  • General dissatisfaction with the product

Exchanges are subject to the same 30-day return window and condition requirements as returns.

Return Window & Product Condition

  • Return Window: Within 30 days of the delivery date

  • Condition: Items must be unused and in new condition

Returns that do not meet these requirements may be refused or partially refunded.

Return Method & Fees

  • Return Method: Mail returns only

  • Return Shipping: A prepaid return label is included with your order

  • Return Shipping Cost: Free when using the provided label

  • Restocking Fee: A 10% restocking fee will be deducted from your refund

Refunds

Once your return is received and inspected, refunds will be processed within 5-7 business days.

  • Refunds are issued to the original payment method

  • Shipping charges (if any) are non-refundable unless required by law

  • Processing times may vary depending on your bank or payment provider

Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

πŸ“§Β Email: Contact@hudsonmercury.com

πŸ“ž Phone: +1 (315) 148 4514

πŸ•˜ Business Hours: Monday – Friday, 8:00 AM – 5:00 PM

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